Privacy Policy | superfuture®

SUPERFUTURE® has always taken your privacy seriously. SUPERFUTURE® is committed to protecting your personal privacy and preventing any loss, alteration and/or inappropriate use of submitted information. Information submitted and collected by SUPERFUTURE® is used to improve the SUPERFUTURE® Web Site and to enable us to inform you of news and events. SUPERFUTURE® always provides you with an opt-out option if you wish to cease receiving such correspondence or notifications. Aggregated data may be reported to SUPERFUTURE®‘s sponsors and clients, but submitted personal information will not, on any account, be sold, forwarded or revealed to any third party, except as may be required by applicable law, regulation or legal process. Log files are maintained and analysed for all requests for files on this website’s web servers. Log files do not capture personal information but do capture the user’s IP address, which is automatically recognized by our web servers. If any problem arises, or you would like to confirm or amend your submitted information, then you can login to your SUPERFUTURE® account. SUPERFUTURE® operate multiple data collection points.

For supertalk members you can access and modify your profile at: https://supertalk.superfuture.com/settings For all other issues please contact SUPERFUTURE® at https://superfuture.com/pages/contact/

Alternatively you can contact us at:

SUPERFUTURE PTY. LTD.

C/O L3 180 ALBERT STREET

SOUTH MELBOURNE 3205

AUSTRALIA

If you wish to stop receiving any correspondence from SUPERFUTURE®, please contact SUPERFUTURE® at https://superfuture.com/pages/contact/

SUPERFUTURE PTY. LTD. is the data controller and (“SUPERFUTURE®” or “we”) take your privacy seriously. This privacy policy sets out the basis on which personal data that we have collected about you, or that you have provided to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We review this privacy policy regularly. Occasionally we may need to make changes or additions to this privacy policy that may affect how we handle your data. We will post new versions of this privacy policy on our website https://supertalk.superfuture.com (the “supertalk website”). We may also notify you of changes to this privacy policy by email.

Information collection

When you register on our Site, we will collect some personal information from you, such as your name, email address, date of birth, country of origin, location, social media accounts and other data you upload or enter into your profile. This personal data is entered by you during the application or registration process or shared by you through another social media service, in order to become a member of SUPERFUTURE®, or other use of SUPERFUTURE® Services. Purchase of our products on our websites. While your credit card number is validated on the Site, your credit card number and payment details are stored exclusively by our third party payment providers and not by us. We may also collect data about your navigation of the Site on an aggregate basis, such as your Internet Protocol Address (“IP Address”), which is identified and logged automatically in our server log files whenever you navigate the Site, your Internet Service Provider (“ISP”), your login frequency, the pages you visited within the Site, and the Internet browser or device you are using. You may also voluntarily provide personal information when you send us an enquiry or support request via email. When you contact us, we keep a record of your communication, and may use third party service providers (e-mail system provider). Any information you disclose in public areas of the Site may become public information. Please exercise caution when disclosing personal information in these areas. We are not responsible for any use by third parties of personal information disclosed by you in public areas of the Site.

We use cookies on the Site and other technologies to recognize you and uniquely identify your browser. This helps us to provide you with a good user experience when you use the Site and also allows us to improve the Site. By continuing to use the Site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of the Site.

Analytical/performance/statistical cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognize you when you return to the Site. This enables us to personalize our content for you, greet you by name and remember your preferences.

Targeting cookies. These cookies may record your visit to the Site and the pages you have visited on our Site.

We will use this information to make the Site more relevant to your interests. We may use cookies to show you relevant content off the SUPERFUTURE® site (e.g. for upcoming events from SUPERFUTURE® on another social media channel). We may also use a cookie to learn whether someone took an action on our Site after displaying that content (e.g. purchased a city guide). Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or indicate when a cookie is being sent. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Site and your user experience may be inferior when navigating our Site.

Why we collect

Information collected may be used to provide and improve our products and service of the Site; for billing, identification and authentication purposes; to analyse the Site usage for statistical purposes; to manage and improve our products and the Site; to deliver administrative and informative notices and communications relevant to your use of our products and the Site; for internal market research; for troubleshooting problems; for detecting, protecting against and preventing fraudulent or other criminal activity; for distribution to third party contractors who provide services to us (such as our email server) who are bound by our privacy restrictions or restrictions at least as restrictive as those set forth in this policy; to enforce our Terms of Service.

Who we share with

When you submit information to SUPERFUTURE®, it is collected, processed and maintained solely by us or by our third party contractors, those third party contractors being bound by our privacy policy or by restrictions at least as restrictive as those set forth in this policy. We will never disclose private member data, including email addresses, to partners without your prior express consent.

We may disclose your personal information:

In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;

To identify, contact or bring legal action against you if you are violating our Terms of Service or other rules or if we believe you are causing injury or interference with the rights of members, the general public or SUPERFUTURE®;

If we or substantially all of our assets are acquired by a third party, in which case personal information held by us will be some of the transferred assets; and

If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service and other agreements or to protect our rights, property, or safety of our customers, or others.

In the event that you raise a payment dispute and your bank or credit card provider requests data supporting your transaction and use of the SUPERFUTURE® Service.

Opting in or out

By using the Site you are consenting to the terms of this privacy policy and you agree that SUPERFUTURE® may send you communications regarding goods, services, events and other information that may be of interest to you. You may opt out of receiving communications from us at any time by either following the simple unsubscribe process set out in each email, sending us an email at [email protected] or going to your account settings and deselecting the relevant boxes. You may opt in to receiving communications from us at any time by going to your account setting and selecting the relevant boxes or sending an email to [email protected]. Please be aware that on certain, rare occasions, we will send emails to communicate important corporate or member messages, like changes in our privacy policy or a receipt of your membership payment. These emails will not have an unsubscribe feature, as they are one-time only communications. If you supply us with your postal address, you may receive mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please go to your account settings and deselect the relevant boxes or let us know by emailing us at [email protected]. To ensure removal from any lists, please provide us with your exact username, as it appears in your SUPERFUTURE® profile, and/or address when communicating with us.

Where we store and transfer

Our servers are based in United States of America. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed on our behalf by staff operating outside the EEA who work for us, including but not limited to countries such as Australia. By consenting to the collection and processing of your personal data, you agree to such transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy. The transfer, storage or processing of personal information outside the EEA does not diminish your rights and we will take all reasonable steps necessary to ensure that any information that is transferred, stored or processed outside the EEA will be treated securely, in accordance with this privacy policy and with the same level of protection required by the EEA Data Protection.

Data retention

SUPERFUTURE® may retain information submitted by you following application/termination/deactivation of your Membership, ensuring that you will benefit from communications, and to allow for (re-)activation of your Membership at a later point in time. If you de-register from all SUPERFUTURE® Services, we may retain information submitted by you or collected from you, for such time as is reasonably necessary for backup, archival and/or audit purposes, to prevent fraud or other criminal activity, or prevent violation of our Terms of Service and for such time as may be required by applicable laws. We will remove personal information by deleting it from our database if required to do so by law. We will also delete personal information upon your request in line with the right to erasure (‘right to be forgotten’) according to Art. 17 GDPR and similar local and national regulations elsewhere. According to Art. 16 GDPR (and similar local and national regulations elsewhere), following the right to rectification, we will also rectify inaccurate personal data concerning you (for both, send e-mail request to [email protected]). We regularly review the way we collect, store and process information, including physical security measures, in order to protect our systems from any unauthorized access. All of our services are fully encrypted using SSL. Access to any personal information is limited to SUPERFUTURE® staff, contractors and agents, to the extent relevant to their job duties (such as processing certain information). Anyone with access to private data is bound by strict confidentiality obligations.

Access to information

GDPR and other local and national regulations give you the right to access personal data held about you. Your right of access can be exercised in accordance with these Acts, subject to any fees that SUPERFUTURE® may be permitted to charge you under such Acts (send e-mail request to [email protected]).

Notification of new uses

On occasion, we may use personal information for new, unanticipated uses not previously disclosed in this privacy policy. In such cases, we will notify you of the content and purposes of the change by email. If you do not oppose such change in writing (by email to [email protected]) within ten (10) days of the date of the email, the changes will be deemed accepted by you. Any data collection changes will be effective from then on. We will not retroactively collect data for new collection procedures.

This policy is effective as at 25 May 2018

Updated 31 December 2020